Back

Frequently Asked Questions

ShopTuck is an Indian online marketplace for everything like, kitchen quipments, accessories, foods etc. Here all the furnitures and home decoration items are available.

Click on the 'Register' link on the top right-hand side of every page on ShopTuck. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration!

On registering with ShopTuck, you will get 5000 ShopTuck Credits in your ShopTuck Wallet. These credits can be used to redeem 10% of the order value up to ₹1000. For instance, if you have 5000 credits in your wallet and your order value is Rs.10,000 then you can redeem 1000 Housify Credits and you will only have to pay Rs 9000 for the order. The credits will expire in 14 days from the date of registration.

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see "https" in the URL (like https://www.housify.com) that indicates the use of SSL.

The process of placing an order on ShopTuck is very easy. Just follow the following steps: Once you have selected the item that you wish to purchase, click on Buy Now. You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button. If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user. Once logged-in, you can confirm the shipping address and then click on Proceed to pay. You can choose from range of payment methods and click on Proceed to Pay Securely. Once the order is confirmed you will receive a confirmation email and order number.

In case you have questions about a product, please write to us anytime and we will get back to you within 12 business hours.

ShopTuck offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Housify: Internet Banking. We have partnered with 57 leading banks in India. Visa, Master, American Express and Diners Credit Cards. Debit Cards issued by all leading banks in India. Housify Gift cards Google Pay and UPI No Cost EMI Easy EMI Options by American Express, Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank,Yes bank, RBL, State Bank of India, and Induslnd credit card holders. Bajaj Finserv Cash On Delivery (This service is currently unavailable) Online Wallets such as Mobikwik, Paytm & Payzapp PayPal (Available only on Website & Mobile Site)

ShopTuck.com does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.

Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.ShopTuck.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.

ShopTuck generates and sends the tracking number (AWB Number) as soon as our courier partners collect the package from the warehouse. However, the courier partners may take between 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period. If your package was recently shipped, try using the AWB number after 24 hours.

Replacements shall be offered basis availability.

You may choose to cancel one or more items in your order before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button within 7 days from the order confirmation date. A transaction and processing fees of 2.5% will be levied on the total paid amount at the time of processing refund for the submitted request. If you are a guest user, Please give us a missed call on 022 6157 6157 between 10AM - 7PM (Monday to Sunday)